Overview of Social Media ecosystem in China
According to Statista, there were around 700 million social media users in China in 2019 and it is expected to grow significantly. Despite Facebook, YouTube, and Twitter being blocked in the country, local social networking sites such as Douyin, WeChat and Weibo have been attracting millions of users, making China the world’s biggest social media market.
Chinese people increasingly depend on these platforms as a place to share their opinions, ask for product advice and connect with others.
Out of the 904 million Chinese people now using the internet, 897 million people are on a mobile device showing how much the mobile is used in China.
Social media users in China
Around 90% of the Chinese population use internet. Social networking plays a huge role among netizens, especially the younger generation. In fact, after 90’s to Z generation are the biggest portion of social media users, to maximize the effort in China social media marketing should tailor-made the content to target this group can lead to positive results efficiently.
Chinese social media not only serves as a way to communicate online, but also as one of the main sources of news and entertainment, shopping advisors, dating channels, and e-payments.
Why are social media so important for brands in China?
Social media as a channel wins more trust over the consumers. Consumers believe more on the message they directly communicate on social media, whether via WeChat, Weibo or Little Red Book posts.
People get a more solid connection to the brand via social media and at the same time brands can reach Chinese consumers and interact with them.
As a matter of fact, companies should develop a good digital marketing strategy on these platforms.
What are the best and effective ways for a brand to communicate with audience?
- Deliver customer’s service
- Introduce new products
- Native advertising of their products
- Give people the opportunity to interact with a brand directly
- Communication their purpose and value
Tech giant rivalries in China
China social media market is dominated mostly by China tech giants. The key players are:
- Alibaba group (Weibo,Alipay, Taobao, Tmall, Taobao live, fliggy)
- Tencent (Wechat, QQ, wechat pay, JD, tencent video, Pinduoduo, Mafengwo)
- Baidu (Baidu search engine, iQiYi)
- Byte Dance (Douyin, Toutiao)
Note that: Kuaishou, Bilibili and Xiaohongshu are part of both Tencent and Alibaba.
The most used social media app in China
Wechat (1.165 billion monthly active users)
WeChat is the main Chinese social network. Born as a messaging platform, over the years it has introduced several innovative and advanced features that have made it more than a simple online chat.
User Can do Many things on Wechat
- Create a circle of contacts and chats with them
- Post content or better “moments” on the bulletin board
- Stay informed about news in any area
- Make reservations (taxis, restaurants, flights and much more)
- Use WeChat Wallet to shop online, see their balance, transfer money to other contacts, pay via mobile
- Use QR codes which provide a very low cost way to connect the digital world inside our phones to things, people and places in the real world around us.
Use a complete Wechat CRM through:
- The ability to create Wechat official accounts (Subscription, Service)
- Interact with followers and keep them updated on brand news
- Mini-programs, small apps inside the WeChat system that cover various functions, such as e-commerce, games, and much more.
- Wechat pay which is used by 900 million monthly active users with 1 billion transactions per day, from O2O connections, mini-programs or Tencent platforms.
- Wechat advertising (Wechat moment ads, wechat account promotion, wechat mini program ads, wechat article banner ads).
Weibo (520 million monthly active users)
Weibo is the second most used social network in China. It can be considered as a mix of Facebook, Twitter and Instagram, presenting itself as a micro-blogging platform.
On weibo Users can:
- Open personal accounts
- Follow accounts and be followed by other users
- Publish textual and visual content
- Stay updated on the latest news by following the so-called “hot topics”
- Watch live streaming
Create a Weibo verified brand profile and:
- Communicate to the masses, as it is a one-to-many platform
- Increase their brand awareness
- Convert users into customers
- Retaining those already acquired
- Collaborate with KOL to increase audience ratingsRecommendation through word of mouth
- Weibo advertising (Display ads, search promotion, fans headline, fans tunnel)
Douyin (475 million monthly active users)
Douyin 抖 音, the Chinese counterpart of Tik Tok, is a short video app. Used by users to scroll through fun mini-videos, it has often proved to be strategically for international brands in China.
On Douyin Users can:
- Watch short video base on the algorithm of the preference of the user
- Stay up to date on trending topics
- Follow celebrities, brands, and KOLs
- Watch live streaming
- Find brand-related sales activities and hashtags through the verified brand profile
Companies thorugh the verified brand profile can:
- Capture users and keep them in front of the screen through captivating and funny short videos
- Launching challenges (internal challenges to the App that invite users to join and respond by publishing new content)
- Interact with people
- Increase brand awareness
- Gain consumer confidence
- Brands can create partnerships with Douyin KOLs and sell their products through videos or livestreams to lead the campaign and create brand buzz
Xiaohongshu (85 million monthly active users)
Little Red Book, or Xiaohongshu in Chinese, is a perfect mix between a social network and cross-border ecommerce. It is especially suitable for Fashion, Luxury & Lifestyle Brands.
In addition to creating networks of contacts and publishing content, it is in fact possible to directly purchase the products shown on the screen through the practical “link-to-buy”.
Opportunities for brands on RED:
- Open an Oﬃcial Account to sell products cross border
- Easy interaction with customers because it is also a social media
- Logistics, customer service and marketing support provided for brands account
- In-app advertisement
- To promote themselves on the App, brands can also collaborate with KOLs increasing the credibility and desirability of companies. In addition, they also have a strong power over brand awareness
- Cosmetics are the top industry utilizing KOLs on this platform.
Other interesting Chinese social media platforms
Zhihu (34 million monthly active users)
Zhihu is the Chinese question-and-answer site like Quora. On Zhihu, questions are created, answered, edited and organized by its users. In Classical Chinese, “Zhihu” means “Do you know.”
Thanks to additional functions developed by Zhihu, users can also:
- Write articles
- Participate in discussions
- Read e-magazines containing the best answers related to certain industries
- Give an online presentation about a specific topic
- Interact with an audience in real-time
Companies can develop Zhihu:
- Q&A Campaigns (Answering questions, brands can establish a relationship with users and build their reputation this way. It allows them to promote themselves and introduce their products)
- KOL Endorsements to enhance a brand’s image and reputation (brands can invite experts or key opinion leaders to answer questions for them. Answering questions on Zhihu allows them to showcase their expertise and connect with both industry experts and general users)
- Zhihu Live (it allows brands to conduct online presentations on specific topics. Brands can have opportunities to provide in-depth knowledge and communicate with users in a more direct way)
- In-Depth Articles (Brands can publish long-form content to gain credibility in their industry which is highly valued by people in that industry)
Kuaishou (more than 200 million daily active users)
Kuaishou is one of the most famous short video apps in China. 80% of users are born after 1990, among which the average of using time can achieve more than 60 minutes per person per day.
In the user distribution, users in first-tier cities only account for 10%, while users in second and third-tier cities are the main users of Kuaishou.
From May 2020 it collaborates with JD to offer an e-commerce function on its app. This function is very useful for brand to sell products directly on the Kuaishou app.
Live is the live streaming service integrated into the Taobao App, divided into categories of interest such as food, travel, lifestyle etc. Taobao live is first in the list by popularity and market share.
The use of the online video platform has continued to grow in recent months, as the brands and merchants that have suffered repercussions from the coronavirus emergency have increasingly turned to live streaming to resume business.
Opportunities for brands:
- Gain popularity among Chinese consumers as it is the most popular live streaming tool in China
- There are a wide range of industries and a wide range of consumers
- Increase brand awareness in the Chinese market
- Engage followers and consolidate the old ones
- Create brand loyalty
- Increase sales thanks to its e-commerce platforms (Taobao, Tmall)
Video streaming platforms
Tencent video (540 million monthly active users and 106 million paid subscribers)
Tencent Video is a Chinese video streaming website owned by Tencent.
Launched in 2011, Tencent Video has shifted its strategy from spending on overseas content to developing original content that links to Tencent’s stakes in games, literature, music and sports.
This app is useful for brands to present their products, how they work and to increase brand awareness.
Iqiyi (538 million monthly active users and 107 million subscribers)
Founded in 2010 by internet search giant Baidu, iQiyi is most often referred to as the “Netflix of China.”
iQiyi leads the Chinese market for online dramas and original films. In addition, IQIYI provides over 30 different types of content that includes not just film and TV series, but also cartoons, sport, news, gaming etc. in an ecosystem of its own, that is busy creating new channels of content creation.
Bilibili (130.3 million monthly active users and 8.8 million paid subscribers)
Bilibili is the central hub for China’s ACG (anime, comic and games) subculture, and became somewhat notorious for requiring users to pass a 100-question “geek test” in order to become “official members” with additional privileges on the platform. Bilibili is also a creative hotbed for China’s active meme culture.
The network has more recently gained acclaim for original documentary content that appeals to an emerging class of foodies and travelers. It is also investing in content creators with a particular emphasis on the current vogue for vlogs in the Chinese market.
Brands seeking to reach a young and trendy audience must be more experienced in their efforts to get and keep their attention, either by launching their own channels with fun content or by collaborating with established creators.
Chinese trends on Social Media in 2020
Cosmetics that target men have seen remarkable growth in the Chinese beauty market.
Many brands are capitalizing on the growing popularity of men’s grooming and beauty products in China, launching advertising campaigns specifically targeted to Chinese men. Especially, urban Chinese millennial men have growing disposable incomes and more favorable attitudes toward male beauty categories.
How male ambassador can help brands to boost sales?
Though male ambassador brands can:
- Engage new followers and consumers
- Increase exposure and increase brand awareness
- Develop e-reputation through relevant and interesting content
- Increase ROI
Nobody uses cash in China which has jumped straight to mobile. Paying with your phone in China has become a way of life.
Alipay and WeChat Pay dominate the market.
- Alipay is a standalone app
- WeChat Pay is embedded right inside WeChat and is more heavily used to pay for services in daily life.
KOL as social marketing formula
Stars and opinion leaders are the main communicators of product information. In fact, 49% of chinese consumers depend on KOL recommendations and 84% trust online reviews by peers.
KOLs promote in live-streaming and content style drive the sales significantly in one day.
Several industries are involving KOLs in their marketing strategy ( food and beverage industry, beauty and cosmetics industry, automotive industry, maternal and infant industry).
The livestreaming in China has become the most popular video format because they are more engaging and interesting and keep the user glued to the screen, also gives the possibility to send messages and receive live response and the possibility to see the product in person and evaluate whether to buy it or not.
- In 2019, Chinese users who saw live streaming exceeded 504 million and in 2020 it is expected to reach 526 million.
- The host of the live streaming can be a KOL (Key Opinion Leader), a KOC (Key Opinion Consumer) or even a simple user.
- China is also exploited a lot in terms of online sales. In fact, while watching a live stream, Chinese users can inquire about a product and buy it immediately, without ever changing the App.
- Taobao live, Douyin, Kuaishou are some of Chinese live streaming platforms
Social commerce “From think and search to see and purchase”
Social commerce is the merging of social networking and online shopping functionality. Thanks to these platforms:
- Brands can increase Awareness though social media
- Brands can focus on sales conversion through e-commerce platform
- Increasing numbers of consumers are making their purchases through social media platforms such as WeChat and Xiaohongshu.
- E-commerce platform have content on the product page, accelerating purchasing
- IP cooperate with e-commerce, turning culture into cash.
Gentlemen Marketing Agency is a Digital Marketing Agency that is expert in helping foreign companies to establish or strengthen their position in China.
GMA can help you through:
- Successful social media campaign
- Full- range of social media service in china
- KOL cooperation on social media
- Creative content production & management on social media
- Tailored, localized social media strategy & consultancy
Do you want to know more about how to use social media as your digital marketing strategy? Contact GMA a digital marketing agency, specialized in Chinese digital market.